Prednisone Scenario: Pharmacist Hermione Granger has now bee…
Prednisone Scenario: Pharmacist Hermione Granger has now been at Neville Pharmacy for almost a year. She has greatly improved her communication skills with her patients while increasing wand accuracy by creating potions at the correct dose. In her spare time, Hermione has been reading about Motivational Interviewing (MI) and is wondering if MI works as well as her wand to motivate patients who are ambivalent about taking their medications. An opportunity arises when Draco, the technician, informs Hermione that a patient, Luna Lovegood, has concerns about picking up a new prescription for Prednisone 20 mg and has questions for the pharmacist. Please read the transcript of Pharmacist Hermione Granger counseling Patient Luna Lovegood on her new prescription for Prednisone 20 mg using MI strategies and principles. The transcript of their MI encounter has lines numbered for your review. Do not pay attention to what might have happened in her consultation with the patient, Luna, before line number 1 of the MI transcript. Afterwards, you as Neville Pharmacy manager decided to give Hermione some feedback about her MI skills. Drawing on key MI principles, identify THREE pointers to help Hermione use MI principles more effectively. All pointers must be different from each other. All must be related to MI principles as covered in 652. For each pointer, (1) give the line number(s) that you would revise or add (insert) into the consultation; (2) describe what was done incorrectly according to MI; (3) write what words you would say to the patient Luna; and (4) explain clearly why the new wording/action is important according to MI. (4×3=12 points)