Primatech Corporation uses three different methods of custom…
Primatech Corporation uses three different methods of customer support – phone calls, email, and instant chat. Primatech’s CEO wants to know whether there is any difference in customer satisfaction for the three methods. To test the question, a random sample of 15 total customers (5 for each method) was selected and asked about their satisfaction with customer support. Question: BASED ON YOUR ANSWER TO THE PREVIOUS QUESTION, would Primatech be justified in dropping its use of email and shifting those resources to email and chat, or should they do additional followup testing of the three methods of customer support? Briefly explain your answer.