QUESTION 3: BUSINESS ROLES  Answer only TWO of the THREE…

Questions

QUESTION 3: BUSINESS ROLES  Answer оnly TWO оf the THREE questiоns. Number your work cleаrly аnd аnswer in bullet form.  Read the scenario below and answer the questions that follow.   3.1 Thabiso Tours  Thabiso Tours is a travel agency that offers transport and accommodation bookings for tourists and international sporting teams. They are finding that more tourists and teams are arranging their own bookings and are concerned that they will be out of business soon. The management of Thabiso Tours decided to request a group of business experts to complete questionnaires to help solve their problem.    3.1.1  Identify the problem-solving technique used by Thabiso Tours to solve their problem. Motivate your answer by quoting from the scenario above.  (3)  3.1.2  Briefly explain how the technique identified in QUESTION 3.1.1 works.  (8)  3.1.3  Identify and analyse THREE mental blocks to creativity that an enterprise such as Thabiso Tours may experience.  (9)  3.2  Professionalism can be defined as a set of standards of expected practices or behaviour.    3.2.1  Name and explain THREE principles that can be used to implement professionalism.  (9)  3.3  Thabiso Tours has decided to also present Team-building courses to expand their business.  Some employees are not happy with the decision.    3.3.1  Discuss THREE reasons why the employees of Thabiso Tours might be resistant to change.  (6)  3.3.2  What can Thabiso Tours do to help their employees cope with change?  (2)  3.4  Read the following statements and identify the kind of change applicable in each statement.    3.4.1  Thabiso is expanding his business into Europe.  (1)  3.4.2  Thabiso’s business is in a financial bind and he is considering laying off employees to improve his financial position  (1)  3.4.3  Due to the covid-19 pandemic many of the employees Thabiso layed off cannot find work.  (1)    TOTAL FOR QUESTION 3  [40]    OR  

QUESTION 3: BUSINESS ROLES  Answer оnly TWO оf the THREE questiоns. Number your work cleаrly аnd аnswer in bullet form.  Read the scenario below and answer the questions that follow.   3.1 Thabiso Tours  Thabiso Tours is a travel agency that offers transport and accommodation bookings for tourists and international sporting teams. They are finding that more tourists and teams are arranging their own bookings and are concerned that they will be out of business soon. The management of Thabiso Tours decided to request a group of business experts to complete questionnaires to help solve their problem.    3.1.1  Identify the problem-solving technique used by Thabiso Tours to solve their problem. Motivate your answer by quoting from the scenario above.  (3)  3.1.2  Briefly explain how the technique identified in QUESTION 3.1.1 works.  (8)  3.1.3  Identify and analyse THREE mental blocks to creativity that an enterprise such as Thabiso Tours may experience.  (9)  3.2  Professionalism can be defined as a set of standards of expected practices or behaviour.    3.2.1  Name and explain THREE principles that can be used to implement professionalism.  (9)  3.3  Thabiso Tours has decided to also present Team-building courses to expand their business.  Some employees are not happy with the decision.    3.3.1  Discuss THREE reasons why the employees of Thabiso Tours might be resistant to change.  (6)  3.3.2  What can Thabiso Tours do to help their employees cope with change?  (2)  3.4  Read the following statements and identify the kind of change applicable in each statement.    3.4.1  Thabiso is expanding his business into Europe.  (1)  3.4.2  Thabiso’s business is in a financial bind and he is considering laying off employees to improve his financial position  (1)  3.4.3  Due to the covid-19 pandemic many of the employees Thabiso layed off cannot find work.  (1)    TOTAL FOR QUESTION 3  [40]    OR  

The nurse аuscultаtes the fоllоwing lung sоunds on а client: What action will the nurse take?