Rafael enjoys the work he does as a maintenance technician f…
Rafael enjoys the work he does as a maintenance technician for a local elementary school. His approach to the job is very different from that of his predecessor, who kept “strict boundaries” with students and school employees. Besides doing his daily maintenance tasks, Rafael makes an effort to engage with students, faculty, and staff on a daily basis. In fact, students love “Mr. Rafael.” He sees his work as critical part of the students’ educational experience. The small, meaningful changes Rafael has made to the execution of his job is called _________________________.