Read over the two case study options, then choose the one yo…
Read over the two case study options, then choose the one you want to answer. Option 1: Make a Professional Complaint Assignment Description Message structureThis message should include these components: Neutral subject line. Buffer statement (optional) Explanation of problem Statement of the problem Solution/suggestion Effective closing Option 2: Deny a Request – Saying “No” Assignment Description. Message Structure This message should include these components: Neutral subject line Buffer Statement Explanation of bad news Statement of the bad news Alternative to sender’s request Effective closing Evaluation Criteria for Both Messages *Each bulleted evaluation criteria is a rubric line. Your email should contain all elements the assignment prompt requests and be a full draft. Subject Line — focused, specific, meaningful Appropriate Salutation and Closing — appropriate to relationship with recipient Opening and Ending — opening includes email purpose, orients recipient with sufficient context, and uses appropriate tone, ending includes relationship-building and includes next steps/call to action if appropriate Body: Tone — correct application of “you” view/WIIFM; formality level matches relationship with recipient; effective word choices; will not damage relationship with recipient or your professional reputation Body: Details — includes enough details to clearly explain the situation and to allow the recipient to move forward/respond; details are specific and succinct Organization and Formatting — logical information flow; well-organized paragraphs that each address a single idea/topic; easy to skim and understand; block formatting Concise, Clear, and Error-Free Sentences — concise workplace writing, active voice, no fluff or overly generic language; smooth, clear, easy-to-read sentences *Some email cases require context notes. If the case requires a context note and your submission does not include a context note, you’ll lose three points. Note which prompt you’ve chosen.