Scenario: At a workplace, employees are given a new company…
Scenario: At a workplace, employees are given a new company manual stating that “all personal phone calls must be limited to 5 minutes during work hours.” Employees read the rule but do not experience any immediate consequences for violating it. Nevertheless, most employees limit their calls. In contrast, in another department, workers receive small bonuses if they are observed limiting calls; violations are met with minor reprimands. Question: Analyze the two departments and explain whether employees’ behavior is more rule-governed or contingency-shaped, and why.