The choice of which segment(s) to focus on for acquiring cus…
The choice of which segment(s) to focus on for acquiring customers has a profound and long-lasting effect on growth and success. Which segment, A or B, can you most easily make the financial case for pursuing, if segment A and segment B can be described simplistically as given below? Use this information to make the case for your chosen segment.Average number of hours of sales efforts per acquired customer for segments A and B are 10 and 40, respectively, where the hourly cost of such efforts is $300. The initial purchase yields contribution profits of $1000 and $4000, respectively, for segments A and B, followed by recurring, monthly contribution profits of $300 and $600 thereafter. Segment A’s monthly churn rate is .04, compared to B’s .025. For simplicity assume the cost of capital is zero.