The manager of a community recreation center believes they a…
The manager of a community recreation center believes they are approachable and open to feedback from staff. However, employees feel otherwise, perceiving the manager as dismissive of their concerns. When staff members attempt to bring up issues with facility maintenance and program scheduling, the director insists that everything is running smoothly. Frustrated, employees stop voicing concerns, leading to declining program participation and community dissatisfaction. What does this scenario best illustrate?