The person working the fast-food drive-thru is very rude to…
The person working the fast-food drive-thru is very rude to you when you order your bacon biscuit on your way to work. You assume this is because they are just a rude person, and you don’t consider that maybe they’re just having a bad morning or maybe they just received a text with some bad news from their mom. You are most clearly demonstrating which one of the following social psychological concepts?