Timothy is in charge of keeping track of how effectively the…
Timothy is in charge of keeping track of how effectively the company’s apps are running both on their internal private cloud and on the cloud service provider. The IT department had committed to making sure that the services were available to varying degrees based on their criticality when the apps were first established. He must thus consult the paperwork for each of those services in order to understand how they need to be functioning. Which document is Timothy probably alluding to?