[U6Q] The leadership team at a community physical therapy cl…
The leadership team at a community physical therapy clinic that provides rehabilitation services for individuals recovering from injuries and post-surgical procedures is preparing an organizational system map. The operations director highlights patient progress scores, goal-achievement rates, satisfaction surveys, and follow-up outcome reports. Each quarter, the clinic analyzes these data to refine treatment protocols, adjust therapist caseloads, and identify opportunities to improve the patient experience. Which component of an organizational system map does this scenario best describe?