[U6Q] The management team at a regional software development…
The management team at a regional software development firm that creates custom applications for corporate clients is preparing an organizational system map. The operations director highlights project completion rates, client satisfaction scores, feature adoption metrics, and post-launch performance reports. Each quarter, the firm analyzes these data to refine development processes, adjust team workloads, and identify opportunities to enhance the client experience. Which component of an organizational system map does this scenario best describe?