Vаnillin is а cоmmerciаl prоduct made frоm
An аuditоr is аuditing а manufacturing cоmpany tо the requirements of both ISO 9001:2015 and ISO 14001:2015. For the following audit situation, write the nonconformance statements that apply and any weakness or opportunity for improvement statements that you deem appropriate based on the evidence provided. Note that there may be more than one nonconformance statement. Follow the guidelines for developing nonconformance statements given in class, clearly identifying the evidence, nature, and requirement. If necessary, state any assumptions. The auditor is on the shop floor reviewing production activities and asks about a container of subassemblies found near an assembly operation. The production supervisor states that the subassemblies are owned and supplied by the customer for incorporation into the final assembly and shows the auditor that the parts are identified with the customer name, part number, and revision level. The auditor then asks what is done if any of the subassemblies are lost or damaged during storage or during the assembly process. The production supervisor replies, “We do the best that we can, but to maintain customer satisfaction we certainly do not let the customer know that we ruined some of their parts!” The auditor then asks to see some of the assembly prints/drawings, and notices that dimensions specified on the part prints/drawings are specified to thousandths of an inch (0.001”). The operators are only provided with calibrated tape measures which can measure to an accuracy of 1/16” to make these measurements. The auditor also notices that there are no approval signatures or other evidence of approval/authorization on Assembly Drawing Number 8886. The auditor then notices several barrels of an extremely caustic substance located nearby. When asked if there were any documented procedures regarding the control of the substance, the operator says, “Yes, there could be a major safety issue if that material was handled or disposed of improperly", and then shows the auditor the handling and disposal procedure in SharePoint and explains the steps involved. The operator then adds, "In fact, we had an emergency situation during another shift a few weeks ago where the material was improperly mixed and the chemical reaction caused a plant evacuation!” The auditor then asks to see the emergency response procedures that were followed in that situation. The Plant Manager replies, “There’s nothing in any of the standards that we follow that says we have to have documented procedures for that. Everybody here knows what to do.” When asked what was being done to prevent the same problem from happening again in the future, the Plant Manager states, “We fired the employee responsible. That took care of the problem.” The auditor then asks when the last emergency response drill or test was conducted. The Plant Manager replies, "We've had so many emergency situations and evacuations in the last few years that we don't need the additional practice! We haven't had a planned drill in years!" The auditor then asks four employees about the Quality Policy Statement. Three employees recite the Quality Policy from memory: “We strive for three things: to exceed customer expectations, to continually improve, and to have fun while we do it”. One employee, however, admits that she missed that part of the training during a bathroom break and did not know what it was.