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Sаmаnthа is a 21-year-оld female whо presents tо the student health center at a university complaining of a "lump" on her neck. She denies any tenderness and says she started noticing it about 6 months ago. She denies any compressive symptoms of dysphagia, dyspnea or hoarseness. She denies any personal health history, exposures, or family history of cancers of the head/neck. She is not taking any medications at this time, and denies any change in weight or health status other than the single "lump." Vital signs today are normal. Physical exam is within normal limits except on physical examination of the thyroid; the FNP notes a left-sided soft, elastic nodule larger than 5 cm of diameter. The nodule is fixed and nontender. Which of the following is the FNPs best initial management for this patient?
[CEM] Custоmer experience mаnаgement (CEM) is