When a customer sent a message via the website to complain a…
When a customer sent a message via the website to complain about not receiving a purchase, Kimberly, the customer service representative, emailed back a response that read “I apologize for the issue you have encountered. We had supply chain problems since implementing a JIT system and it was exacerbated by logistical decisions and a breakdown of our EDI link.” What is most likely to contribute to noise in this situation?