You are a consultant hired by a fulfillment company that shi…
You are a consultant hired by a fulfillment company that ships orders for online retailers. Management redesigned every warehouse role: tasks are tightly standardized, each worker handles only one stage of packing, and bonuses are tied to speed metrics. Injury rates dropped 30% and throughput is up. However, departing employees consistently say they feel “like a cog in a machine.” Turnover among recent hires is 340% annualized—the company replaces its entry-level workforce more than three times a year. Which management tension is MOST clearly illustrated by this situation?