You are a newly hired Change Management consultant brought i…
You are a newly hired Change Management consultant brought in to advise the CEO of a company planning to implement a new technology platform. The platform will significantly reshape work processes across the organization and generate cost savings that can be reinvested into R&D to drive innovation. While most senior leaders are excited about the platform’s potential, the CEO is concerned about resistance from one key stakeholder: John Curtis, the Director of Manufacturing. Curtis has skipped key meetings about the change and has been overheard expressing concerns that the platform will lead to quality control issues that outweigh any potential cost savings. The CEO believes his support is critical to the success of the initiative and wants your guidance on how to move forward. Using John Kotter’s 8-Step Process for Leading Change as a framework, respond to the following: Briefly define change management and explain why it is essential for this technology initiative. Identify at least four steps from Kotter’s model that are most relevant to this situation. For each, explain why it is critical for successfully implementing this change. From Kotter’s article “Why Transformations Fail,” identify a “change trap” this project could face and recommend a practical action to avoid it. Address the CEO’s concern about John Curtis by suggesting specific, practical actions she can take to manage his resistance and increase the likelihood of his support.