_____29. James is a manager at McDonald’s. He has noticed…
_____29. James is a manager at McDonald’s. He has noticed many of his employees are coming in late for their shifts and he wants to stop this behavior. Therefore, he decides that whenever someone is late, he yells at them and berates them in front of everyone. Since no one likes this treatment, eventually his employees have stopped coming to work late. In this scenario, James is using _______________.