A bookstore is robbed by a man using a gun. A customer in th…

Questions

A bооkstоre is robbed by а mаn using а gun. A customer in the store witnesses the robbery, but afterwards falsely/incorrectly identifies one of the bookstore employees (who was present at the time and who greeted the customer originally when they entered the bookstore) as the person who committed the robbery.  The best explanation for the customer's false/inaccurate identification is the ______.