A doctor is meeting with a patient who is nervous about an u…
A doctor is meeting with a patient who is nervous about an upcoming knee surgery. The doctor has a state-of-the-art 3D computer program that can show every step of the operation. Instead of using the computer, he keeps eye contact, moves his chair closer, and sketches the procedure on a piece of paper while calmly explaining what will happen. Question:According to the Jobs to Be Done framework, what is the real job the doctor is trying to accomplish?