The process by which managers and union leaders negotiate acceptable terms and conditions of employment for union-represented workers.

Which of the following is an adaptive response to stress?

As a medical assistant, you should always exhibit professional behavior that shows confidence when interacting with physicians, coworkers, and patients.  To do this, which type of behavior should you exhibit?

The idea of placing a heavy emphasis on recognizing & appreciating differences in employees. Providing accommodations as much as possible.

During your recent performance appraisal, your boss bases their appraisal on the fact that you recently did a great job on the annual report and are always nice to everyone.  Despite the fact that you are always late to work and often out sick, you got an excellent rating. What type of error is this where one good characteristic overshadows everything else?

The employees at the Ford Automotive Plant walked off their job and refuse to work in an attempt to put financial pressure on the company to get a pay raise. What is this called?

This refers to tasks an employee does on the job that are not required as a part of the job but still benefit the organization. Ex: Working late, helping co-workers.

This is a performance appraisal method that uses a scale developed from critical incidents but using substantially more critical incidents to define specifically all the measure necessary for effective performance.  For example: Teachers give back grades the next day would get a rating of 5 where as teachers do not give back grades prior to the final exam would get a rating of 0.

A private pension plan in which the size of the benefit depends on how much money is put into the plan by the employee and/or employer contributions.

 During a recent job interview, you were asked to describe a work experience where you were a part of a conflict with fellow employee and how it was resolved. What type of interview is this?