Red Stone Supplies Change: Red Stone Supplies, a national re…
Red Stone Supplies Change: Red Stone Supplies, a national retail chain, is implementing a new point-of-sale (POS) system to eliminate frequent checkout errors. Managers held town halls explaining why the change was necessary: the old system causes delays, irritates customers, and creates inventory discrepancies. Employees openly agree and acknowledge the need to improve. The company provides excellent training modules, on-site help desks, and a sandbox environment for practice. However, cashiers are choosing the old system whenever possible. They report: “My transaction time is faster on the old system.” “My performance bonus is based on speed; I can’t risk using something new.” “If I’m slower, I look incompetent on the leaderboard.” 1. Please select which step of ADKAR best describes the reason(s) that the change at Red Stone Supplies is failing. 2. Explain, in great detail, the rationale for your choice.