Renata is an OBM consultant for a furniture distribution com…
Renata is an OBM consultant for a furniture distribution company. She conducted a process-level analysis, which identified deficits in the training for new hires leading to a recent increase in customer complaints. She needs to implement a training package that addresses these deficits but also one that does not exceed budgetary restrictions. Renata conducts a cost-benefit analysis to evaluate the feasibility of her intervention. Renata is demonstrating which of the following?