Shannon is a shift supervisor in a lunch hall at a local Uni…
Shannon is a shift supervisor in a lunch hall at a local University. She has identified three floor managers to be her “eyes and ears” on the floor during meals. She trains her floor managers on the steps to clean and prepare a table for a new guest, after the current guest leaves. She then asks the floor managers to train a group of four employees on the cleaning and preparation process. Shannon is using which of the following?