Tyson, the marketing manager for a snowmobile manufacturer,…
Tyson, the marketing manager for a snowmobile manufacturer, observes frequent conflicts between two of his subordinates, Mindy and Xao. He asks the human resource department to help, and the department’s training manager investigates. She tells Tyson that the two subordinates lack interpersonal communication skills but would be likely to improve with proper training. This scenario suggests that the training manager has conducted a(n) _________ analysis.