Use the following information to answer Questions 2-19. S…
Use the following information to answer Questions 2-19. Suppose you are leading a team to help H&R Block (a tax preparation company) improve its tax preparation service process. After several field trips to the company, you decided that tax preparation process consists of two activities: (i) preparing necessary documents (DocPrep, hereafter) performed by a team led by Ted, followed by (ii) completing tax return forms (FormPrep, hereafter) performed by a team led by Mary. You built the following model in ExtendSim to simulate this process (also available from Flow chart base model.pdf in case the picture does not show up). Next you need to specify the processing time of FormPrep. Suppose that data are unavailable due to a recent breakdown of the company’s information system. To have a rough estimate about the processing time, you interviewed Mary and was told that “how long it takes to prepare all tax forms depends on the client’s situation. My best guess is that the time can range anywhere between 5 min to 10 min.” How should you specify the processing time of FormPrep?