Use the following information to answer Questions 2-19. S…
Use the following information to answer Questions 2-19. Suppose you are leading a team to help H&R Block (a tax preparation company) improve its tax preparation service process. After several field trips to the company, you decided that tax preparation process consists of two activities: (i) preparing necessary documents (DocPrep, hereafter) performed by a team led by Ted, followed by (ii) completing tax return forms (FormPrep, hereafter) performed by a team led by Mary. You built the following model in ExtendSim to simulate this process (also available from Flow chart base model.pdf in case the picture does not show up). Answer Questions 15-19 also considering the following information You showed the updated simulation model to the manager and he is very excited about its potential in assisting business decision-making. Specifically, many clients are complaining of having to repeat the same message to two separate teams (i.e., Ted’s team that performs DocPrep and Mary’s team that performs FormPrep). To address it, the manager is contemplating to offer cross-training so that each team can perform both activities. Although the manager is optimistic about the benefit of cross-training in improving customer satisfaction, he is unsure if this will adversely influence the total throughput and the time each client has to wait to get back from the company. To help the manager evaluate the impact of cross-training on process performance, you have revised the simulation model (see below; also available from Model 4.pdf) such that each team can perform both activities. What is the function of Resource Pool Release?